After your service

Information for after your service

Settings

After service work is complete, the adjustment dials on your suspension will be reset to be the same positions as when we received them in the workshop. This will be reflected in the settings sheet included with your suspension. These may or may not be optimised for you and we would recommend coming for a suspension setup with us in-store if you are unsure. You can book a suspension setup session online here.

Oil Purge

After your service, you may find that there is some purging of excess oils and lubricants that we have used during the rebuild of your components. This is normal and should be wiped clean where possible. It's worth noting that properly lubricated forks will always show a small witness mark of oil on the stanchion, especially in dry and dusty conditions.

Air Pressure

We try hard to get your suspension back to you with the air spring correct pressure but some systems will need the positive and negative air chamber to be balanced or “swapped” and sag set even after servicing to get optimum performance. You should always refer to your user guide for this procedure or call us if you need assistance.

Damper Fluid Migration

In some systems (Rockshox, Marzocchi, BOS) you may find that damper fluid moves inside the fork during shipping causing a ‘gap’ in the damping feel. This is caused by the damper fluid moving out of the open bath or semi-open bath part of the damper and you will need to cycle the fork through its travel 20 or so times to revive the feel and bleed the fluid back into the damper.

Service Intervals

Service intervals are variable and there are recommendations set as averages by all manufacturers. If you want the best performance possible out of your system, regular maintenance makes a big difference! 100 hours of normal riding for most systems should be fine however if you are riding long descents or racing we would recommend more timely servicing to keep you up to speed!

Suspension Aftercare

Like any component, your suspension system works best when it is clean and lubricated properly. Keeping your fork dust seals free of dirt and lubricated with a non-silicon suspension lubricant will ensure the proper performance and longevity of your suspension system.

Service Returns

During your service, we will replace seals, o-rings, damper fluid, and eyelet bushes where applicable and we will advise you on components that we feel are excessively worn or damaged. However we cannot guarantee the integrity of all original parts and their longevity after your service. If a component failure does occurring after your service with us, we will always do whatever we can to get you back on the bike as soon as possible however this may incur additional costs.

Our Warranty

We offer 3 months warranty on our workmanship and we will facilitate the standard manufacturers warranty on any parts fitted. This is separate to any warranty cover you may have from your original purchase. We will always let you know if parts are worn or likely to fail in the future and you should refer to your service notes for specific information.