Frequently Asked Questions

  • WHAT DO I NEED TO DO AFTER I'VE BOOKED A SERVICE?

After you have successfully booked your service online using our online booking system you will be given a service reference. You can find this at the confirmation stage of the booking process or in your emails once the booking is complete.

Its wise to print this off and include it in the box you are using to send your suspension to us. This really helps us to book your service in efficiently once it arrives with us.

Once you have printed your confirmation you will need to package your suspension ready to be shipped to us.

We recommend packaging your suspension with protection in mind. A quality box and bubble wrap are the best defence against courier damage. Your suspension will come back to you with a brand new Plush suspension box and wrapped with high quality packing, care and attention!

  • HOW DO I PREPARE MY FORK/SHOCK FOR POSTAGE?

Clean suspension really helps us out and makes our technicians very happy so where possible please ensure your items are cleaned before packing them

Where possible package your suspension with it being unpacked in mind. Taped bubble wrap makes unpacking your suspension very tricky!

  • HOW MUCH DOES A SERVICE COST?

We have a comprehensive price list in the booking section of our site.

Our service cost includes our Plush technicians time and all the parts required to carry out the service including dust seals, oil seals, o-rings, oils and fluids. Our service pricing does not include return postage. This will be added to your service once it has been completed.

  • IS RETURN POSTAGE INCLUDED IN THE SERVICE CHARGE?

Return postage is not included in the service pricing and will be added to your service cost once it is completed. Our return postage pricing is standardised for UK mainland shipping but may be more if we are returning outside of the UK. We will contact you if this is the case.

You can find our UK return shipping prices in the online booking section of our website.

  • WHEN WILL I GET MY SUSPENSION BACK?

We aim to return your suspension to you with 2-3 working days from the workshop bench date (the date booked and agreed with you on our booking system).

This turnaround time can vary in high service seasons (May-September) but you will be notified of any delays if and when they occur.

  • WHAT HAPPENS IF I NEED TO CHANGE MY BOOKING?

We can accommodate a change of bench date however all date changes will be subject to the next available booking date.

  • DO YOU SERVICE DROPPER SEATPOSTS?

We service a wide range of seatposts including KS, Rockshox and many others. Please refer to our price list for more information.

  • DO YOU SERVICE ALL SUSPENSION BRANDS?

We service a wide majority of suspension brands however there are some left field brands that we just cant accommodate as a business. We will always try to help where we can! If you're not sure, please send us an email or give us a call!

  • HOW DO I PAY?

You can pay for your service on the “orders” section of your account on our website. You will only be able to pay the total of your service once we have physically finished the service.

Once its finished you will get an automated email notifying you that your service is complete and you can use the “pay now” button on that email to access the payment system.

We cant take payments for services over the phone.

  • HOW OFTEN SHOULD I GET MY SUSPENSION SERVICED?

The short answer is as much as you can! The performance gains of keeping your suspension working well are so huge that we would recommend servicing your forks and shocks as much as you can. Especially if you're racing or riding 2-3 times a week.

A general rule would be to have a lower leg and an air can service every 50-100 hours of riding and then a full strip and rebuild every 200 hours of riding.

However, suspension servicing is truly based on how much stress your suspension system is under so if you are running higher pressure or riding more than 3-4 times a week or you've done a week in the alps smashing out 20 x 6 minute runs a day the chances are you might need a service a bit sooner than 200 hours!

  • HOW DO I CONTACT YOU?

You can get hold of us via email on info@plushsuspension.uk or you can call us on 01462 600801. Please be aware that we respond to queries as soon as we are able, this is not always same-day.

You can also check out our Instagram @plushsuspension or visit us on Facebook!