Pre-Service Info

24 August 2021

Plush servicing

Our booking system will guide you through checking your suspension with us for service and will allow you to book your preferred bench date.

The bench date is the date your suspension service will begin. In most cases, we aim to have your service completed within 48 hours. There are circumstances where this isn’t always possible but we will call to discuss any delays or parts hold-ups with your service.

Making a booking

  • Login into your account (new customers will need to set up an account)

  • Select your suspension product

  • Pick a service date that suits you and we will email you a booking reference

  • Pay the booking fee at the point of booking. This fee is deducted from your final service bill once the service is complete


Most of our customers choose to ship their services to us however you can drop items off to us during our normal opening hours if preferred.

To give you the best service possible and get you back on your bike as soon as we can, all service items need to arrive 24 hours before the service bench date to ensure a swift service turnaround.

We ship to most UK addresses but International shipping may incur extra shipping charges.

Service updates

Once you have received your service booking number you will be updated with details of any further service work required or if your suspension needs some parts to get it working again.

As soon as the service is complete you will receive an invoice email with online payment instructions. At this point, your booking fee will be taken off the total service cost and you can log into your account and pay for your service.

Getting your suspension ready for service

Getting your suspension ready for service

We take great care of your suspension when it arrives with us. Unpackaging carefully, inspecting, chemical cleaning, and storing safely to ensure no damage occurs whilst your suspension is with us.

With this in mind, we recommend packaging your suspension with protection in mind. A quality box and bubble wrap are the best defense against courier damage. Your suspension will come back to you with a brand new Plush suspension box and wrapped with high-quality packing, care and attention!

Clean suspension really helps us out and makes our technicians very happy so where possible please ensure your items are cleaned before packing them.

Biscuits also make our technicians very very happy!

Our return service via UPS or Parcel Force is usually next working day within the UK. Shipping time can slip during busy periods but you will be kept up to date and be able to track your parcel with the UPS / Parcel Force tracking information that will be provided to you at the point of shipping (via email and/or SMS)

PLUSH Logo stack 1000 x 250 80percent black 01